- Easy to Submit and Track, replies available via email allowing you to contact us from anywhere and
respond to tickets.
We aim to resolve tickets within 24 hours of submission. We aim to initiate first reply within 1
hour.
- A Knowledge Base allowing you to help yourself help us with any issues you may face while using
our
system. We feel
education in IT is a vital part for both staff and students for minimizing issues and increasing
safety
online.
- Quick allocation and categorization allows the TrustICT Team to efficiently work through submitted
issues and getting you
back up and running to a high standard ASAP.
- On our site you will find our Live Chat Support option, if you have a quick query or question this
is
the fastest way to
get information back from us ASAP